SHIPPING & RETURNS
Orders are processed and shipped within 2-3 business days and take about 5 business days to be delivered.
We offer shipping via UPS ground or UPS SurePost.
Any return or exchange inquiries made within 30 days of the order shipment date will be issued a full refund to original payment, when approved in advance. Fill out the form below to get started.
Our policy lasts 30 days. For any returns or exchanges, please email us to request approval for a return first at: firstname.lastname@example.org
Any Return or Exchange inquiries made within 30 days of the order shipment date will be issued a full refund to original payment if approved in advance. Return requests can be sent to:
MW Polar Foods
Ordered the Wrong Item?
Send email@example.com an email with your order number and your return reason. If your return request is approved, you will send the package back to us at the location stated above. If the product is returned in a good condition, a refund will be issued to the original form of payment.
In order to approve the return, we will require that you send us a picture of the product, the “Best By” Date, and the production code (usually next to the “Best By” Date—not the UPC code). If approved, return the package back to us at the location stated above and a refund will be issued to the original form of payment.
Don’t like it?
Contact us to explain your concern and discuss your options of either a refund or exchange. In such a case, return the product back to us at the location stated above.
Please do not send your purchase back to the manufacturer. Your purchase may become lost, and Polar will not be responsible for that.
There are certain situations where only partial refunds are granted (if applicable):
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a week.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Return processes are the same as regular priced items unless indicated during point of sale. If a sale item is not available for return, it will be stated.
To return your product, you should mail your product to: 15203 Shoemaker Ave Norwalk California US 90650
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Call us at our toll free number: (888) 496-9187
Our hours are Mon-Fri 9 am-4 pm PST
MW POLAR FOODS
15203 Shoemaker Ave.
Norwalk, CA 90650